General

Rheem Manufacturing Company and its affiliates ("Rheem") provide this website as a service to its customers, prospective customers, distributors, dealers, and others. Except as otherwise set forth herein, these general terms and conditions of use ("Terms and Conditions") govern your use of his website (the "Site" or "website") and any products purchased from Rheem from the Site (the "Products"). Rheem reserves the right to change or delete the contents of this website, including, but not limited to specifications or designs of its products at any time without notice

Acceptance of Terms and Conditions of Use. By accessing and using the Site, you acknowledge that you have read and agree to these Terms and Conditions. If you place an order for any Products with Rheem, you must indicate your consent to these Terms and Conditions prior to placing your order. If you do not agree to be bound by these Terms and Conditions, then you are requested to immediately exit the Site. Rheem may take any actions it deems appropriate, including, but not limited to, restricting your access to the Site or Products if Rheem determines in its sole discretion that you have violated these Terms and Conditions.

Revisions to Terms and Conditions. Please refer to these Terms and Conditions regularly. Rheem reserves the right to modify these Terms and Conditions at any time in its sole discretion and without notice. Any such modifications shall be effective immediately upon posting of the modified agreement. Your continued access or use of this Site constitutes acceptance of the terms and conditions stated at the time of access or use. Rheem may at any time and without prior notice revise these Terms and Conditions by updating this posting.

Purchase of Products.

a. Payment and Delivery. Prices for all Products are in United States dollars and exclude any and all applicable taxes and shipping and handling charges, unless expressly stated otherwise. To the extent permissible under law, you are responsible for any applicable taxes, whether or not they are listed on your receipt or statement. If you purchase Products, you agree to pay, using a valid credit card (or other form of payment that Rheem may accept from time to time), the applicable fees and taxes (if any) set forth in the offer that you accepted. Rheem reserves the right, upon prior notice to you, to change the amount of any fees and to institute new fees. All authorized charges will be billed to your designated credit card account (or other payment method) on the terms described in the specific offer. If payment cannot be charged to your credit card or your payment is returned to Rheem for any reason, Rheem reserves the right to either suspend or cancel your order. It is your responsibility to ensure that sufficient funds are available to cover the charges for Products, and Rheem has no liability for any overdraft or other fees that you may incur as a result of Rheem processing your payment.

b. Order Acceptance and Confirmation. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rheem reserves the right at any time after receipt of your order to accept or decline your order for any reason. Any and all orders accepted by Rheem are governed exclusively by the Rheem terms of sale applicable to the specific Product and these Terms and Conditions.

c. Sales Tax. Prices do not include, and you shall be responsible for, all applicable sales taxes for any Products you purchase

d. Returns and Exchanges. Unless otherwise specified by Rheem on this website or on the terms of sale for a Product, Rheem has a 60 day return policy. In order to qualify for a return or exchange, Rheem must be notified within 60 days, and have possession of the Product within the 60th day (from the date of receipt) of the Product purchased. After 60 days from the date of receipt, Rheem is not obligated by any means to replace the Product or refund any money paid for the Product for any reason. To return your Products, you must contact customer service at the number provide on the Site for further instructions. If the Products are successfully returned to Rheem in accordance with the terms herein, your account will be credited in approximately one to two billing cycles from the date Rheem receives the Products from you.

e. Installation and Repair Information. Many Products sold through this website should be installed and repaired by qualified service professionals. Rheem strongly encourages you to refer to the use & care manual or installation manual of the Product for more information. This website may contain general information to aid qualified service professionals in the repair of certain products and parts. The complete model number and serial number of the unit under repair should be specified when selecting and ordering replacement parts. Specifications and illustrations are subject to change without notice. Rheem assumes no responsibility or liability for acts or omissions, errors, mistakes, or negligence of the purchaser or any other person or entity. The purchaser is responsible for choosing the appropriate products and parts and must verify the proper and safe operation of equipment after the replacement of any original components.

Site Content.

a. Corporate Identification and Trademarks. All registered or unregistered corporate names, trademarks, service marks, logos, and other source-identifying designations (collectively “Marks”) used or referred to on this website are the property of Rheem Manufacturing Company ("Rheem") unless otherwise noted. Unauthorized use of the Marks is prohibited.

b. Proprietary Rights to Content. All content, including but not limited to information, all written materials, catalogs, photographs, computer programs, applications, computer code (including source code and object code), illustrations, artwork, designs, graphics, layout, data, logos, messages, the HTML code that Rheem creates to generate the Site, or other materials (collectively, “Content”) included on the Site is the property of Rheem or content providers of Rheem and are protected by copyright, trademark, service mark, trade dress, patent, trade secret, or other intellectual property rights and laws. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes, and other proprietary rights of Rheem and content providers of Rheem is granted to or conferred upon you. The downloading, reproduction, printing, copying, storage, or distribution of any Content, other than for non-commercial individual use, is strictly prohibited. The use of any Content for a commercial purpose, without the express written consent of Rheem, violates Rheem copyrights, trademark rights, and other intellectual property rights any may be a violation of federal law subject to criminal and civil penalties.

c. Third party content. Rheem claims no proprietary rights to, or affiliation with, any third party trademarks or logo references or appearing on the Site. You should not infer any affiliation, sponsorship or endorsement from the use of third party marks on the Site as such marks are used solely to designate certain products or services as belonging to their respective owners.

d. Disclaimer. SITE INCLUDES CONTENT AND INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE. WHILE RHEEM DESIRES THAT THE CONTENT AND INFORMATION ON THE SITE BE UP-TO-DATE AND ACCURATE, IT IS YOUR SOLE RESPONSIBILITY TO CONFIRM THE ACCURACY, COMPLETENESS OR RELIABILITY OF SUCH CONTENT AND INFORMATION. RHEEM DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OF THE CONTENT OR INFORMATION ON THE SITE OR THE ACCURACY OR RELIABILITY OF SUCH CONTENT OR INFORMATION.

Information Privacy and Security. Except as otherwise provided in these Terms and Conditions, Rheem seeks to protect the privacy of personal information you submit over the Site. Please review the Rheem’s Privacy Policy for more information about how Rheem handles personal information, which may be accessed at www.rheem.com at the footer of the screen. However, the security of the Internet cannot be guaranteed and therefore Rheem cannot assure your privacy. Rheem is not responsible for any unauthorized access to communications that you submit over the Internet. Any communication or material you transmit to the Site by electronic mail or otherwise, will be treated in accordance with our Privacy Policy. By transmitting or posting any communications or materials to this site, you agree that Rheem or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. Rheem and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information.

Links Rheem may, from time to time, provide links to third-party websites not associated with Rheem. These third-party websites contain information created, published, maintained, or otherwise posted by companies, organizations, or others independent of Rheem. Rheem makes no representations whatsoever about any third-party website to which you may have access through the Rheem website. Rheem has not reviewed and is not responsible for such linked websites or the content of any of the linked websites. When you access such a third party website, you do so at your own risk and acknowledge that Rheem is not responsible or liable for any content, advertising, products, or other materials available from such websites. You also agree that Rheem shall not be liable for any loss or damage of any sort incurred as a result of your use of any third party website.

Mention on the Rheem website of any third-party company or website, or to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise, is for informational purposes only and does not constitute an endorsement, recommendation, approval, or certification by Rheem.

User Conduct. You will not make any unauthorized use of this website or any content or features available on this website. You are responsible for all use of your account (including username and password, if any) and shall be solely responsible for maintaining the security of your passwords. You agree that all the information and content posted or accessed in restricted password protected areas of the website is confidential to Rheem and will be used only for your personal and internal purposes. You may not engage in any conduct or action that is prohibited by law or violates any country, federal, state, or local laws.

WARRANTY DISCLAIMER. THE SITE, INCLUDING, WITHOUT LIMITATION, ALL PRODUCTS, INFORMATION, CONTENT AND SERVICES MADE AVAILABLE ON OR THROUGH THE SITE, ARE PROVIDED “AS IS.” RHEEM AND ITS AFFILIATES AND THEIR EMPLOYEES AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER REGARDING THE CONTENT OR SERVICES OF THE SITE, ANY PRODUCTS, OR HYPERTEXT LINKS TO OTHER OUTSIDE WEBSITES. RHEEM AND ITS AFFILIATES AND THEIR EMPLOYEES AND AGENTS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES RELATED TO ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE, AND IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, RHEEM DOES NOT REPRESENT OR WARRANT THAT YOUR ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND MATERIAL ACCESSIBLE TO YOU ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

LIMITATION OF LIABILITY RHEEM AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OR PERFORMANCE OF, OR THE INABILITY TO USE, THE SITE, THE PRODUCTS, OR INFORMATION OR FUNCTIONS ON SUCH SITE, EVEN IF RHEEM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL RHEEM AND ITS AFFILIATES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE OR PURCHASING PRODUCTS.

Indemnification. You agree, at your expense, to indemnify, defend, and hold harmless Rheem, its officers, directors, employees, agents, affiliates, distributors, dealers, and licensees from and against any judgment, losses, deficiencies, damages, liabilities, costs and expenses (including reasonable attorneys’ fees and expenses) incurred in connection with or arising from any claim, demand, suit, action, or proceeding arising out of your breach of these Terms and Conditions or in connection with your use of this website or any product, including the Products, or service related thereto.

General. These Terms and Conditions and all information on the Site are governed by and will be construed in accordance with the laws of the State of Georgia and of the United States of America, without regard to conflict of law principles. Although users outside of the United States may have access to the Site or Products, the information contained herein is intended only for use by residents of the United States. Rheem specifically reserves all rights to limit provision of our Products to select persons, countries or geographic regions. The venue for any matter relating to or arising from this site will be in the state or federal court of competent jurisdiction in the State of Georgia.

Waiver/Severability. The waiver by either party of a breach or right under these Terms and Conditions will not constitute a waiver of any subsequent breach or right. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms and conditions, which will otherwise remain in full force and effect. Reservation of Rights. Any rights not expressly granted herein are reserved.

Reservation of Rights Any rights not expressly granted herein are reserved.

Contact Us. For further information or to contact us with questions, concerns, or comments, please contact us through the form at the top of the screen. Although Rheem will, in most circumstances, be able to receive your email or other information provided through the Site, Rheem does not guarantee that it will receive all such email or other information timely and accurately. Rheem shall not be legally obligated to read, act on, or respond to any such email or other information.

Online Privacy Policy

Thank you for visiting the Web site of Rheem Manufacturing Company ("Rheem"). This Privacy Policy contains information about Rheem’s commitment to your privacy.

Note: This Privacy Policy applies only to Web sites operated or controlled by Rheem, and not to Rheem’s offline practices. This Privacy Policy does not apply to the Web sites of other companies, individuals, or organizations to which we may provide hyperlinks or that Rheem may be affiliated with but are not directly under Rheem’s operation or control. These Web sites may have different policies relating to your privacy and the information they collect about you. Visitors should consult the privacy policies of such Web sites, as Rheem has no control over information that is submitted to, or collected by, third parties.

What information does Rheem collect from visitors to its Web sites? How does Rheem use that information?

1. Personally Identifiable Information

We collect and use personally identifiable information about you when you submit feedback, questions, or requests for information about Rheem’s products and services, apply for a job or make a purchase. This may include your name, mailing address, telephone number, fax number, e-mail address and other information in order to respond to your inquiries and manage transactions with you. Rheem may collect and store the information you choose to provide us to send you information about Rheem and our affiliates, including information about our products and services, from time to time. We may also use information about you for internal marketing analysis to better understand our customers and the marketplace.

2. Non-Personally Identifiable Information

We collect and use non-personally identifiable information about you in the following ways:

• Cookies

A cookie is a piece of data placed on your hard drive when you visit our site. Cookies help us track traffic to our Web site, helping us identify what parts of our Web site interest visitors most. In order to give you customized content, we may link cookie information with personally identifiable information but such information expires at the end of each visit to the site. You may set your browser to inform you when cookies are being set before a cookie is stored, not accept cookies at all, and erase all cookies from your hard drive. If you choose to reject or erase cookies, your ability to navigate this Web site may be limited or even prevented.

• Referrers, IP Addresses, and Environmental Variables

Rheem may also collect information through "referrers," IP addresses, and various environmental variables. A “referrer” is information your web browser passes along to the Rheem web server that references the URL of the Web site from which you came. An “IP Address” is a number used by computers on a network to identify your computer so that data can be transmitted to you. An “environmental variable” may include, among other things, the domain from which you access the Internet, the time you accessed our Web site, the type of web browser and operating system or platform used, the Internet address or the Web site you left to visit our Web site, the pages you visit while at our site, and the Internet address of the Web site you then visit. Rheem may collect IP Address information in order to administer our Web site and to gather broad demographic information.

3. Information Sharing

We may share personal information that we collect through our Web site with carefully selected third parties, including our affiliates, dealers, distributors, partners and sponsors whose products or services we believe may be of interest to you. If you do not want us to share information about you in this manner, please see the section below titled, "What other choices do I have concerning information collected from me?"

Rheem may also share personally and non-personally identifiable information about you with third parties that help manage our Web site or provide data processing, order fulfillment, or shipping services, or that provide other services on our behalf. As Rheem continues to develop its business, we may enter into transactions to sell our assets or to buy or sell subsidiaries or business units. As part of these transactions, personal information covered by this Privacy Policy may be one of the transferred assets.

Finally, Rheem reserves the right to disclose personal and non-personal information about you if Rheem reasonably believes it is required to do so by law, including court order, to protect Rheem or the rights of others, or to reduce the risk of credit or other kind of fraud.

4. Third Party Links

This Web site may contain hyperlinks to other Web sites. Additionally, third parties may from time to time provide hyperlinks to our Web site. PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRACTICES OF ANY THIRD PARTY WEB SITE. We encourage our users to read the privacy policies of the Web sites that they visit.

How can I change what promotional communications I receive?

• If you would like to opt-out of receiving promotional e-mail messages from us, please send an e-mail to corporate.office@rheem.com. Please include your name and e-mail address in the body of the e-mail and reference "Remove" on the subject line. Please note that it may take a reasonable period of time for us to process opt out requests.

What other choices do I have concerning information collected through the Web sites?

• If you do not want to us to share information with third parties as described under the heading, "Information Sharing," please send an e-mail to corporate.office@rheem.com.

California Residents:If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at the following address: Rheem manufacturing, 1100 Abernathy Road, Suite 1400, Atlanta, Georgia 30328. We will provide a list, within thirty (30) days, of the categories of personal information disclosed during the preceding calendar year, and the names and addresses of the third parties that received the information.

How can I update personal information previously provided to Rheem?

If you would like to change or modify information you have previously provided to Rheem through our Web sites, please send an e-mail to corporate.office@rheem.com. Please note that we may not be able to make certain changes for legal reasons or to preserve accurate records of transactions.

How does Rheem secure personal information collected through its Web sites?

We employ reasonable security measures to protect against the loss, misuse, or alteration of personal information we collect through our Web sites.

Children under the age of 13.

Our Web site is not targeted to children under the age of thirteen, and we do not knowingly ask for, collect, or use personally identifiable information from any child under the age of thirteen. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 13, we will promptly delete the information from our records.

How can I learn about changes to this Privacy Policy?

If we decide to change this Privacy Policy, we will highlight the changes for a reasonable period of time.

Where can I go with questions?

If you have any questions about this Privacy Policy or our information practices, please contact us at: corporate.office@rheem.com.

Effective Date: 4/1/2009



Use of this site signifies your agreement to the Terms and Condition of Use.